After calling into practise for a pneumonia shot....I was a little apprehensive in having one due to having a itchy face and eyes...therefore I was told a doctors visit might help..the receptionist Tracey Boyce was so helpful and very caring....I have to thank her for helping with my husband too last year...you should be very proud of her....thank you
Rude incompetent receptionist who has a bad attitude problem. She was so rude I had to walk out before I had an argument with her to which she sarcastically shouted thank you furious!
I do not normally write reviews unless something is particularly good or particularly bad. Unfortunately since some time ago this practice has unbelievably rude and unpleasant receptionists. Few months ago, I called and asked for a same day appointment experiencing pain in my abdomen that was transferring towards the left side of my body. The receptionist told me that doctor would not see it as case for the same day appointment, she further didn't think it was necessary to set up a telephone appointment with a doctor either. She was very rude and aggressive in tone. I was shocked that receptionists with no proper medical training are allowed to make this kind of decisions. Yesterday, I have phoned to arrange a telephone consultation (or same day appointment) for persistent pain and feeling nauseous, both of which prevent me sleeping. At the point of call I expressed that I would appreciate if appointment will be later in the day. The receptionist called back with the appointment in 45 minutes time. When I explained that I am in Reading without a car and will not be able to get there in this frame of time, she became very unpleasant and kept repeating that I am refusing the appointment. I explained again and again that it is impossible for me to get in that frame of time to the surgery, she just kept repeating that "we are giving you an appointment but you are refusing it". I do appreciate that doctors are very busy but, firstly, unqualified staff should not make medical decisions. Secondly, whilst working with people in this setting, no matter how busy or stressed you are, empathy and understanding should be a priority. There is no place for power trips and power-happy attitudes whilst working with sick and elderly.
I have been using Gosford Hill for well over 20 years....Very friendly, efficient service. For a brief period there was an issue with a couple of rude receptionists. This has now thankfully been rectified...All of the reception staff, Doctors and nurses are very helpful and friendly.
Always left with a good experience. Overrun appointments are likely at busy times but staff are smiley, friendly and helpful. Dr Angela Aitken is absolutely a remarkable individual/practitioner. You can check in for your appointment on screen or by staff member. The waiting room has a good layout and appointments are called my a screen on the wall. Perhaps the seats could be replaced as they are starting to look a little tired now. There is also a play section for children.
Gosford Hill Medical Centre is a UK Hospital based in Kidlington, South East England. Gosford Hill Medical Centre is located at 167 Oxford Road, Kidlington, Oxfordshire OX5 2NS Oxford Rd, Kidlington OX5 2NS, UK.
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